souqfort takes its responsibility to customers very seriously and as valuable stakeholders of the souqfort family,
we need you vendors to be cautious about products that are sent to us.
Listing Apple products with souqfort
souqfort takes its responsibility to customers very seriously and as valuable stakeholders of the souqfort family,
we need you, vendors, to be cautious about products that are sent to us.
Pre-Activated Devices
We want you to make sure that all your Apple devices are NOT pre-activated when handing over to souqfort.
This applies to all vendors. Apple devices have to be activated by the end-customer as the warranty period of the device starts from the activation date.
Any device that reaches the customer pre-activated, loses a part or whole of its warranty.
Please review the activation status using the Apple Website before handing over the device(s) to souqfort.
Refurbished Devices
Apple devices that are refurbished CANNOT be handed over to souqfort as brand new.
As a responsible vendor on our online marketplace, we’d like you to be aware of the products you send across to fulfill your orders.
You may use the same link on the Apple Website to find out if your device is brand-new before handing over the device(s) to souqfort.
Stolen/Network Blocked Devices
As an online marketplace, souqfort has a zero-tolerance policy towards listings of Stolen or Network Blocked Devices;
– If the device was reported/ listed as stolen or blacklisted in any country.
– If the device gets network blocked/locked after software update.
The sole responsibility lies with the vendor/ partner for any consequences faced from customer experience and legal perspective.
You are always welcome to email our dedicated vendor support team at vendors@souqfort.com for any questions or queries.